Frequently Asked Questions
Everything you need to know about your fitness journey and orders.
How much does shipping cost for heavy gym equipment?
We offer tiered shipping rates based on weight. Standard accessories ship for a flat fee, while heavy items like treadmills and power racks require specialized freight delivery, which is calculated at checkout.
What is your return policy on fitness gear?
You can return most items within 30 days of delivery. Products must be in original packaging and unassembled. Please note that for hygiene reasons, wearable tech and yoga mats cannot be returned once opened.
Do you offer assembly services for home gyms?
Yes, we partner with professional technicians to provide white-glove assembly services in most metropolitan areas. You can add this service to your order during the checkout process.
Are your products covered by a warranty?
All our equipment comes with a standard manufacturer's warranty. Many of our premium brands also offer extended lifetime warranties on frames and structural components.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Do you offer financing options for larger purchases?
Yes, we offer flexible payment plans through Klarna and Affirm, allowing you to split your purchase into monthly installments to make your home gym more affordable.